FAQ
1. What products do you offer?
We specialise in providing quality products for pets and offer a personalisation service to make them even more special.
2. Can I customize the bandanas?
Yes, we offer personalized customization services for our bandanas. You can choose the fabric, color, and design to create a unique bandana for your pet.
3. How do I place a custom order?
To place a custom order, please follow these steps:
- Select the fabric, color, and design options for your bandana.
- Add the customized bandana to your cart.
- Proceed to checkout and provide any additional instructions or specifications in the order notes.
- Complete the payment process.
4. What is your return policy?
We have a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. Please contact us at info@belong2u.com to initiate a return.
5. How long does shipping take?
The shipping time depends on your location and the shipping method chosen. For standard shipping, the estimated delivery time is 7-15 business days for most countries. Express shipping is available with a delivery time of 5-7 business days. Please note that these are estimated times and delays may occur due to customs or other unforeseen circumstances.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.
7. What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately at info@belong2u.com. We will evaluate the issue and make it right by either replacing the item or providing a refund.
8. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that customs fees, import taxes, and duties may apply depending on your country's regulations. These additional charges are the responsibility of the customer.
9. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible at info@belong2u.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.
10. How can I contact customer support?
If you have any further questions or need assistance, you can reach our customer support team at info@belong2u.com. We strive to respond to all inquiries within 24 hours.