Frequently Asked Questions (FAQ) for Belong2U
Q: What is Belong2U?
A: Belong2U is a flexibly customized independent website that allows customers to create their own unique style. We offer a broad range of custom-made items such as apparel, accessories, and home décor, so you can express your individuality and creativity with ease.
Q: How do I customize an item on Belong2U?
A: It's easy! Simply choose the item you want to customize, and use our user-friendly customization tools to create your own unique design. You can choose colors, patterns, and more to make your item one-of-a-kind.
Q: Are the items on Belong2U high-quality?
A: Yes, all of our items are made with high-quality materials and are designed to last. We take pride in our craftsmanship and ensure that each item meets our high standards.
Q: How long does it take to receive my order from Belong2U?
A: It takes 1-3 days to process before the products are shipped. (Business Days)
Q: What is Belong2U's return policy?
A: We(https://belong2u.com) have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@belong2u.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@belong2u.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Q: Does Belong2U offer free shipping?
A: Yes,Countries only supported for shipping: US, GB, CA, AU, IT, DE, ES, FRIt takes 1-3 days to process before the products are shipped. (Business Days). Belong2u Team is not responsible for packages stolen from doorsteps/mailboxes/delivery addresses, so please make the necessary arrangements to receive your package.
We hope this FAQ has been helpful! If you have any additional questions or concerns, please do not hesitate to contact our customer support team.
For any inquiries, please reach out to us at service@belong2u.com.